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Student Policies
Registration and payment for the course entitles the student access to the course curriculum, qualified course administrator/instructors, exams, grading and annotation, discussion areas and the job board.
Standards of Progress
Exam scores and completion of assignments determine a student's satisfactory progress. Each course must be completed within 90 days of registration. If not completed within 90 days, the student will be required to repurchase and retake that individual course.
Collin County Communtiy College will issue certificates of completion upon the student's successful completion the series of courses for any of the career tracks. Certificates will be mailed to each individual. Successful completion of each course requires passing the exam with an 80% average or greater.
Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course.
Student Conduct Policy
Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. The principal classifications of unsatisfactory conduct are:
Instructional Support
Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days. Telephone tutoring can be arranged for $5.00 per 10 minute session.
Refund Policy
All monies paid by an applicant will be refunded if the applicant notifies the school of cancellation or termination of his or her enrollment in writing within three business days after the applicant has registered and paid for a course. All notification of cancellation or termination should be sent to cluckock@ccccd.edu.
Contact Carol Luckock Email: cluckock@collin.edu Phone: 972.985.3758
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