ETN TravelCampus courses are divided in four Groups.
We recommend you complete the Group 1 courses, prior to moving to Group 2 and so forth. Courses within one group may be taken in any order or simultaneously. If you have industry experience, you may register for courses in any order you choose.
Each Automated course requires a software download that is included with the course. Downloading instructions and links are provided in the first lesson of each automated course.
Travel Sales and Trends - Group 1
Enjoy expected as well as surprising sales techniques and new approaches
as you explore and practice them. Included you will find telephone business
manners, listening skills, and tools for targeting the traveler. Discover
successful sales steps for telephone reservations agents as well as for
the travel professional working with clients one on one. Trends in the
industry include the use of the Web for a variety of travel resources as
well as current information on possible careers in the industry. This is
an excellent introduction to the program.
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Air Reservations - U.S. Domestic - Group 1
Gain the product knowledge and skills (with the exception of automated
reservations) needed to research, plan and book air travel. You will learn
the terminology, the policies and the procedures of airline travel and
airline reservations. While the sale of air travel is no longer the major
revenue producer for travel professionals, it is a vital part of the travel
industry as the most used mode of transportation to business destinations
and highly used mode to vacation/leisure destinations. Therefore, becoming
an expert on the product, airline policies and procedures as well as reservations
policies and procedures is essential to your success.
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Air Fares - U.S. Domestic - Group 2
Learn the air fare terms, codes, fare construction principles and fare
application rules necessary to find, interpret and apply the lowest applicable
fare to your clients’ air itinerary. Practice the interpretation of the
multiple air transportation taxes and fees applicable to air travel. Air
fares are historically difficult to interpret and apply. This course presents
the basics in a simple format with many applications to allow you to become
proficient.
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ARC Documents - Group 3
Here is your ticketing course. Your air traveler will need a ticket and
boarding pass to board the aircraft at departure time. The airline tickets
used for air travel in the United States are issued, controlled and processed
through an Area Settlement Plan administered by the Airline Reporting Corporation
(ARC). Here you will cover the ticketing types, forms, policies and procedures
per the ARC as well as forms of payment, refunds and exchanges.
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Fares and Tickets International - Group 4
International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. These skills include an understanding of the two basic international faring system, mileage and routing as well as currency procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to interpret all the data found in the faring and pricing information in the CRSs and as printed on international tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage principle coding as applicable.
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Hotels and Lodging Formerly Hospitality - Group 2
Earn great commissions by booking your clients’ hotel accommodations. Learn
the basics of the hotel product, rate structure, property and room classifications,
codes, published and automated resources and non-automated reservations
procedures. Identify your guests’ preferences, learn the variables that
affect prices, select the right hotel for any given client.
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Ground Transportation - Group 2
You will find car rental a relatively simple product to sell and book and
commissions are reasonable. Some seventy percent of North Americans travel
by car while vacationing. Learn the basics of the product, policies, procedures,
codes, pricing and distribution. Rail travel recaptures the image of a
different time and appeals to many leisure travelers. This study focuses
on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations,
services and fare structure.
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Automated Air Reservations - Group 2
You will learn to book air reservations using RTS©,
a hands on the Computer Reservation System (CRS) simulation of Sabre®
in conjunction with the online tutorial. Each lesson combines selections
from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic
simulator, RTS© Sabre®. You will learn and practice the basic functions of Sabre®
as used by travel professionals planning and booking air travel. Exercises and drills will improve your
proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel
automated travel reservations.
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Automated Air Fares and Tickets - Group 3
You will learn to find the lowest applicable fare for your client as you utilize the Computer
Reservation System (CRS) Sabre® to display fares between city pairs and the Sabre®
pricing system to calculate the total fare, including fees and taxed for the simplest and most
complex domestic air itineraries. You will be using RTS©,
a hands on the Computer Reservation System (CRS) simulation of Sabre®
in conjunction with the online tutorial. Each lesson combines selections
from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic
simulator, RTS© Sabre®. You will learn and practice the basic functions of Sabre®
as used by travel professionals planning and booking air travel. Exercises and drills will improve your
proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel
automated travel reservations.
Go back to the top.
Register for this course.
Automated Car Rental and Hotel Accommodations - Group 4
You will learn to research, select and book car rentals and hotel rooms using RTS©,
a hands on the Computer Reservation System (CRS) simulation of Sabre®
in conjunction with the online tutorial. Each lesson combines selections
from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic
simulator, RTS© Sabre®. You will learn and practice the basic functions of Sabre®
as used by travel professionals planning and booking air travel. Exercises and drills will improve your
proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel
automated travel reservations.
Go back to the top.
Register for this course.
Airlines
Car Rental Companies
Cruise Lines
Hotels
Tour Operators
Travel Agents
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