ARC DOCUMENTS

15 - 30 Hours

Air Reservations - U. S. Domestic
Air Fares - U. S. Domestic

This is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airlines Reporting Corporation (ARC). Here you will cover the ticketing types, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

Upon successful completion of this course, you will be able to:

• Explain the purpose and function of the Airlines Reporting Corporation (ARC) and access the ARC Website
• Access the Industry Agent's Handbook (IAH)
• List the types of tickets and related documents used in the United States and issued and controlled by ARC
• Specify the guidelines and use of Electronic Tickets, Automated Miscellaneous Charges Orders, and Electronic Multipurpose Documents
• List and explain acceptable and preferred forms of payment for air tickets
• Understand and calculate refunds and exchanges

Successful completion of all reviews, challenges and exams.

Lesson   1 -  Airlines Reporting Corporation and Documents Overview
Lesson   2 -  Accountable Documents
Lesson   3 -  Methods of Payment
Lesson   4 -  Refunds
Lesson   5 -  Exchanges
EXAM

The maximum time to complete this course will be sent to you by your instructor. There are 4 reviews, 3 challenges, and 1 exam. While the emphasis of this course is interpretation of the various documents, plan on using your calculator to practice the refund and exchange calculations. A lesson completed every one to two weeks is a good strategy.